Lowongan Technical Support Engineer-PT Graha Technosoft Informatika

    Technical Support Engineer-PT Graha Technosoft Informatika

    Jakarta Raya | Ditayangkan: 22-May-2020 | Tutup pada 21-June-2020

    Established in 1996, Technosoft is the leading cloud business solution provider for medium to large business. We have delivered over 17 years successful business solutions for more than 100 clients in more than 20 industries and 10 countries, by designing, implementing and managing technology solution that power and empower their business.

    Our clients span multiple industries, including:
      • Consumer and industrial automotive dealers
      • Property developers and management
      • Consumer electronics and home appliances
      • Food & beverage
      • Textile and spinning yarn
      • Wholesale trade distribution
      • Construction industries
      • Non-profit organizations
     
    Technosoft is Microsoft Gold Certified Partners since 2005 and continuingly expanding its consulting/software developer professional team with self-motivated, hard-working and eager to advance individuals to fill in various positions in the organizations.

    Core duties and responsibilities include the following (other duties may be assigned):
     
    • Provide helpdesk services to our customers/project team
    • Manage and progress support emails, chat and calls
    • Document problems and activity and solution for each case
    • Communicate the status of issues to team and customers
    • Identify high priority issues and escalate to appropriate team members, including management
    • Investigate, test and develop solutions and workarounds to resolve issues/requests
    • Perform in-depth analysis of issues to determine causes and solutions
    • Gain an understanding of the underlying business, data and processes sufficient to provide expert advice
    • Participate in the delivery of changes within an agile development environment in collaboration with business analysts, developers, QA and team 
     
    Qualifications:
     
    • Candidate must possess at least Bachelor’s Degree from reputable university majoring Computer Science/Information Technology or equivalent
    • Proficiency in Dynamics CRM 2015 or Dynamics 365
    • At least 2 years working experience as Support Engineer
    • Understanding of functional customizations and configurations of Microsoft Dynamics 365
    • Proficiency in writing SQL queries, SQL Reporting Service (SSRS)
    • Proficiency in C#, ASP.Net and JavaScript
    • Proficiency in Mobile Development is an advantage
    • Strong verbal and written communication
    • Strong support desk experience including call logging and SLA compliance
    • Excellent skills in Web application, with strong emphasis on relational database structures
    • Good network infrastructure knowledge is an advantage
    • Willing overtime to finish work task • Attractive salary, Insurance package, bonuses
    • Fluent in English is a must
    • Proficiency in Microsoft Dynamics CRM
    • Working Experience as Support Engineer

    Established in 1996,
    Technosoft, a Microsoft Gold Certified Partner, has delivered over 17 years successful business solutions for more than 100 clients in more than 20 industries adn 10 countries, by designing, imolementing, and managing technology solution that power and empower their business. 
     
    At Technosoft, We offer our employee with an exciting working environment, culture, challenging projects and motivated team.
     
    Whether you want to focus building a specific skill set, trying different roles, building towards a career in management or working ina different part of the world, we give you room to grow.
     
    Technosoft  culture is driven by a long term commitment to our people's lives and well-beings.
     
    As part of the Technosoft Family, you will be offered :
    • Interesting task and assignments & space for contributing your own ideas.
    • Fun and good working atmosphere, working relationship between employess and managers based on mutual trust and appreciation in our flat hierarchies.
    • Training and Certification opportunities to further increase your skillset and knowledge.
    • Career path in technical specialist and management with equal employees grading and benefits.
    • Attractive benefits in recognation of the constributions you make to the success of the business :
    • Competitive Salary & Performance Bonus
    • 16 Days of paid annual leave
    • Group Medical, Personal Accident Insurance & BPJS
    • Workplace Health Promotion (WHP) programme
    • Travel and telecomunication allowance*
    • Welfare allowance on special occasions
    • Regular company social recretational events, department activities & annual company outing

    ALAMAT : PT Graha Technosoft Informatika
    Jalan Panjang, West Jakarta, DKI Jakarta, Indonesia

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